When things are established, familiar and work well, it’s rare to question whether there’s an alternative that may prove better. Yet, experimenting and trying new things without an obvious need can sometimes result in a step change.
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When you hit an obstacle should you…i) Avoid it or run at it? Approach it willingly or reluctantly? Resist or embrace it?
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What happens if you are faced with a problem where you can't define the objectives in advance and there’s no apparent ‘right’ answer? What if there’s not enough known about the goals or that things feel too tangled and complex to work out?
There are some problems which can’t be solved very well through using the usual route of identifying the objectives, defining the desirable outcomes and working through a series of scheduled tasks to get there. The Psychologist Gary Klein recognised these as ‘wicked problems’ that need managing in a different way*. It’s these problems where experiments may be the only way to find the route forward.
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